Privacy Policy - Magika AI

1. Information We Collect

We may collect the following types of information depending on your interaction with Magika AI:

a. Personal Information

When you fill out a form, register, request a demo, or contact us, we may collect:

Full name
Email address
Phone number (including country code)
Company name and job title
Industry and business information
Communication preferences (language, time zone)
Any other information you voluntarily provide

b. Business & Customer Data

For clients using our AI voice automation services, we may process:

Voice recordings and call transcripts (processed for automation, stored only with consent)
Customer names, phone numbers, and contact information (provided by you)
Call logs, duration, outcomes, and response data
CRM data and system-integrated information
Lead qualification details and appointment scheduling data
Analytics and performance metrics

c. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and location data
Browser type and version
Device information
Pages visited and time spent
Referring website and navigation patterns
Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected data for the following purposes:

To provide and maintain our AI voice automation services
To process and fulfill demo call requests
To personalize user experiences and improve our platform
To send service updates, support messages, and important communications
To analyze usage patterns and optimize service performance
To provide customer support and respond to inquiries
To detect, prevent, and address technical issues or security threats
To comply with legal obligations and enforce our policies
To conduct research and develop new features
With your consent, to send marketing communications (you may opt out anytime)

3. Data Sharing and Disclosure

We respect your privacy and limit data sharing. We may share your data in the following cases:

a. Service Providers

We work with trusted third-party vendors who assist us with:

Cloud hosting and data storage
Payment processing
CRM and email services
Analytics and performance monitoring
SMS and communication gateways

b. Legal Requirements

We may disclose information when legally required:

To comply with law enforcement or court orders
To enforce our Terms and Conditions
To protect the rights, safety, and security of Magika AI, our users, or the public
To respond to claims or legal processes

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

We never sell your personal data to third parties for their marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your data:

Encryption of data in transit and at rest
Secure server infrastructure and access controls
Regular security audits and vulnerability assessments
Employee training on data protection and privacy
Multi-factor authentication for account access
Compliance with industry standards (SOC 2, GDPR, CCPA)

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain data only as long as necessary for:

Delivering our services and maintaining your account
Fulfilling legal or regulatory requirements
Resolving disputes and enforcing agreements
Backup and disaster recovery purposes

When data is no longer needed, we securely delete or anonymize it. You may request deletion of your data at any time (subject to legal retention requirements).

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request corrections or updates to inaccurate data
Deletion: Request deletion of your personal data (right to be forgotten)
Restriction: Request limitation on how we process your data
Objection: Object to certain types of processing
Portability: Request transfer of your data to another service provider
Withdraw Consent: Withdraw consent for marketing or optional data processing
Opt-out: Unsubscribe from marketing emails at any time

To exercise your rights, please contact us at contact@magika.ai. We will respond to your request within 30 days (or as required by applicable law).

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Understand how you use our website
Improve user experience and functionality
Analyze traffic and measure marketing effectiveness

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Types of cookies we use: Essential, Performance, Functional, and Marketing/Analytics cookies.

8. International Data Transfers

Magika AI operates globally. If you are located outside the United States, your data may be transferred to and processed in the U.S. or other countries where our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection laws (GDPR, CCPA, etc.).

9. Third-Party Links & Services

Our website and services may contain links to or integrate with third-party platforms (e.g., CRM systems, calendar apps, social media). We are not responsible for their privacy practices. Please review their policies independently before providing any information.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately, and we will delete it.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected and how it's used
Right to delete personal information
Right to opt-out of the sale of personal information (note: we do not sell personal data)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at contact@magika.ai.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

Right of access, rectification, and erasure
Right to restrict or object to processing
Right to data portability
Right to lodge a complaint with your local data protection authority

Our legal basis for processing includes consent, contractual necessity, legitimate interests, and legal obligations.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be posted on this page with an updated "Effective Date" and communicated via email when appropriate. Your continued use of our services indicates acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

📧 Email: contact@magika.ai

📍 Company: Magika AI (DBA registered in California, USA)

📞 Response Time: We aim to respond to all privacy inquiries within 30 days