Privacy Policy

📋 Quick Summary

• We collect what you give us (name, email, phone) and what's needed to provide our services (call recordings, CRM data).
• We use it to deliver our services, improve them, and communicate with you.
• We never sell your personal data to third parties.
• You control your data — access, correct, delete, or export anytime.
• We protect your data with industry-standard encryption and security.

1. Information We Collect

Personal Information

When you contact us, request a demo, or use our services:

• Full name and email address
• Phone number (including country code)
• Company name and job title
• Industry and business information
• Communication preferences

Service Data

For clients using our AI voice and digital services:

• Voice recordings and call transcripts (with consent)
• Customer contact data you provide
• Call logs, outcomes, and analytics
• CRM and integration data
• Website and performance metrics

Automatically Collected

• IP address and general location
• Browser type and device information
• Pages visited and interaction data
• Cookies and similar technologies

2. How We Use Your Information

• Provide and improve our AI voice and digital transformation services
• Process demo requests and follow up on inquiries
• Personalize your experience and optimize performance
• Send service updates and important communications
• Provide customer support
• Detect and prevent security threats
• Comply with legal obligations
• With consent, send marketing communications (opt-out anytime)

3. Data Sharing

We may share data with:

Service Providers

Trusted vendors who help us deliver services: cloud hosting, payment processing, CRM systems, analytics, and communication platforms.

Legal Requirements

When required by law, court order, or to protect the rights and safety of Magika AI and our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may transfer as part of that transaction.

4. Data Security

We implement industry-standard security measures:

• Encryption of data in transit (TLS) and at rest
• Secure cloud infrastructure with access controls
• Regular security audits and monitoring
• Employee training on data protection
• Multi-factor authentication for sensitive systems

While we strive to protect your data, no system is 100% secure. We cannot guarantee absolute security but commit to best practices.

5. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate information
• Delete: Request deletion ("right to be forgotten")
• Restrict: Limit how we process your data
• Portability: Receive your data in a portable format
• Withdraw: Revoke consent for marketing or optional processing
• Opt-out: Unsubscribe from marketing emails anytime

To exercise these rights, contact us at contact@magika.ai. We respond within 30 days.

6. Data Retention

We retain data only as long as necessary for:

• Delivering our services and maintaining your account
• Legal, regulatory, or compliance requirements
• Resolving disputes and enforcing agreements

When data is no longer needed, we securely delete or anonymize it.

7. Cookies

We use cookies to remember preferences, understand usage, and improve your experience. Types include:

• Essential: Required for the website to function
• Functional: Remember your preferences
• Analytics: Help us understand how you use the site
• Marketing: Measure advertising effectiveness

You can control cookies through your browser settings.

8. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected and used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to non-discrimination for exercising privacy rights

9. European Privacy Rights (GDPR)

EEA residents have rights under GDPR including access, rectification, erasure, restriction, and portability. Our legal bases for processing include consent, contractual necessity, legitimate interests, and legal obligations.

10. International Transfers

Data may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards through standard contractual clauses and compliance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately.

12. Changes to This Policy

We may update this policy periodically. Significant changes will be posted here with an updated date and communicated via email when appropriate. Continued use of our services indicates acceptance.